RETURNS AND EXCHANGES

GENERAL POLICY

DEFECTIVE OR DAMAGED GOODS

You may return items that are defective or damaged upon arrival and we'll issue you a refund or exchange if applicable. Exchanges must be made within 14 days from the delivery date.

WRONG ITEM SENT TO YOU

If you received the wrong item i.e item not as described, wrong size, please report within 14 days so we can issue a refund or send you the correct item if available. Shipping fees will be at our cost. Please note that the actual color or appearance of the products may vary slightly from the images shown on our website, thus may not qualify as ‘return due to receiving the wrong item’.

CHANGE OF MIND

We currently DO NOT accept returns for refund due to a change of mind.

EXCHANGES / WRONG ITEMS PURCHASED

If you’ve purchased the wrong size, or made a duplicate order by mistake, we will offer exchanges for items of equal or higher value, or store credits. Shipping fees are handled by customers. Goods to be returned must be unused, in original packing and with tags if applicable. To proceed with an exchange:

1. Pack your item(s) into a bag or box (ideally the original delivery box). Please make sure that the parcel is secured to avoid damages during transit especially if using a third-party courier.

2. Include your original Delivery Note and circle the items that you are returning. If you did not receive a Delivery Note, please print out the Order Confirmation e-mail you received upon placing the order.

3. Send or drop your parcel off at our warehouse: